Monday, June 25, 2018

For new Mac laptop owners with bad keyboards

Apple has publicly acknowledged that the butterfly switch keyboards in some MacBook and MacBook Pro computers have given consumers some trouble, and it has launched a new repair service program that promises to fix problems with those keyboards for free, regardless of whether the consumer purchased AppleCare.

Repeating letters
Non-appearing letters
Keys feel sticky or don't respond

MacBook (Retina, 12-­inch, Early 2015)
MacBook (Retina, 12­-inch, Early 2016)
MacBook (Retina, 12-­inch, 2017)
MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-­inch, 2016)

MacBook Pro (15-­inch, 2017)

Mac laptops are difficult to open or repair on purpose so to fix a single broken key the whole thing must be disassembled and the entire keyboard replaced (at minimum).

Apple, famous for price gouging, rarely does anything for FREE. I recommend anyone who owns the models listed above to contact the local Apple store and make an appointment to have their keyboard replaced whether it is faulty or not.

For more tech help see my website:

Wednesday, June 6, 2018


At I want my customers to be on alert for a new security threat.

The FBI is advising users of consumer-grade routers and network-attached storage devices to reboot them as soon as possible to counter Russian-engineered malware that has infected hundreds of thousands devices.

Known as VPNFilter, the malware allowed attackers to collect communications, launch attacks on others, and permanently destroy the devices with a single command. The report said the malware was developed by hackers working for an advanced nation, possibly Russia, and advised users of affected router models to perform a factory reset, or at a minimum to reboot.

Unfortunately many people don't know what a router is or where it is in your home.  FIND IT. It is the box you got from your cable or phone company that brings the internet into your home.

1. Pull out the power cord.

2. Wait 20 seconds.
3. Plug it back in.

It may take up to five minutes to come back online.

If you do not do this the virus could:

1. Slow your net connection

2. Attack another computer on the internet
3. Read or manipulate EVERYTHING going in and out of it

That means it could watch everything you do and send false information to you, such as fooling you into thinking your banking website has a false amount of money in an account vs. the true amount.

Best of all is to reset your router completely to factory settings, but that would also reset all wireless networks and passwords, and most people don't know how to deal with this.


For more tech tips go to my blog at